Please note that all products are handmade, therefore no 2 products will ever be completely the same. This makes for a totally individual & unique item.
We are not liable for failed delivery attempts or where incorrect delivery information has been given.
Customs and Duty charges for over seas is to be covered by the buyer, Scalpel & Tweed is not responsible to cover these costs.
We hope that all our gifts arrive at their destinations in one piece. However, we know damage can sometime occur in transit. Refunds or credit notes will only be issued for damaged goods.
We will of course do our best to replace any damaged gifts if appropriate as soon as possible.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All gifts shot be checked upon arrival in case they were damaged in transit , failure to check may result in damaged goods out of the 7 day return / refund policy.
To be eligible for a return, your item must have been damaged in transit. It must also be in the original packaging. We DO NOT cover the cost of return postage or any courier fees.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of next steps to replace the item if appropriate or process a refund . All items MUST be received within 7 days from the date of the first contact to report breakages.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at scalpelandtweed@googlmail.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at scalpelandtweed@googlemail.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £15, you should consider using a trackable shipping service or purchasing shipping insurance. We cant guarantee that we will receive your returned item.
Updated by Scalpel & Tweed December 2018